micropulse website design
northern beaches web designer / web developer
Phone: 02 9982 9268
Mobile: 0425 252 180
micropulse web design

FAQs

Q: Why don't my latest changes appear on my website?

Q: Why isn't the CMS displaying my latest content?

A: This is because your browser has a memory or cache to hold the most recently visited pages for around 10 days. This is to cut down on the times it needs to download the page from the server. However, when you're using a content management system (CMS) you need to refresh the page and see the latest contents immediately.

To fix this problem you need to empty the cache (temporary internet files) and force it to download your page from the server each time you refresh it. Read about how to do this at http://www.wikihow.com/Clear-Your-Browser's-Cache

Click here for general instructions on how to use the content management system ...

Q: Is the CMS system multi user?

A: No, the content management system is SINGLE USER only. There is a user count within the program to let you know how many people are logged in. If you need to make changes to the content and someone is already logged in, you will need to wait until the other person has logged out of the system.
The user count should be at 1 when you log in, ie, you are the only one using the system.

Each time the content management system is opened, a copy of the content is loaded into their local computer. This is the version that they work on until they log out of the system. So when they save a copy of this, that copy becomes the current version. If another person (user 2) is simultaneously changing the content, this is not visible to user 1 and vice versa.

Q: I can't see the latest changes.

A: First make sure that you have clicked on Save, then on Generate HTML. These 2 steps ensure that the content and menu items are saved into a file on the web server, then the HTML pages need to be regenerated by the program before you can see your changes.

Q: You've clicked Save and Generate HTML in the menu and content edit program but still can't see the latest changes made to the website when you preview it.

A: This is because your browser is remembering the old page contents (it has the page stored locally on your computer and is calling up this version). You need to force it to re-read the page from the web server. This is also referred to as clearing the cache. You can bypass the cache with Ctrl+F5 for Firefox and Safari and Shift+F5 for Internet Explorer or Shift+Ctrl+R. If you find that you are constantly needing to refresh, try the following also.

For a more permanent fix in Firefox - http://support.mozilla.com/en-US/kb/How+to+clear+the+cache

and in Safari - http://support.verio.com/documents/view_article.cfm?doc_id=4069

and in Internet Explorer - http://www.microsoft.com/windows/ie/ie6/using/howto/customizing/clearcache.mspx

Q: Email on iPhone/iPad - 'This message has not been downloaded from the server'

A: Use IMAP as the account type for your email settings instead of POP3 and follow the instructions as set out below.

Q: This window pops up repeatedly- 'Enter Network Password'

A: This is happening because of 2 or more devices trying to connect simultaneously to the email server via POP which only allows a single connection at a time. Use IMAP as the account type for your email settings instead of POP3 on all but your main computer and follow the instructions as set out below.

Q: Email - what are the settings for my iPhone/mobile device?

A: Use IMAP as the account type (not POP3) which will download a copy of the email header to your phone. When you read the message, the content of the email will be downloaded, but a copy will be left on the server. Also, change the settings for your PC/laptop to leave a copy of the messages on the server for 10 days so that messages are available to both your mobile device and your desktop/laptop.

Use these settings for Outlook:

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Use these settings for iPhone:

To Use an iPhone with Your Email

  1. From the Home screen, tap Settings.
  2. On the Settings screen, tap Mail, Contacts, Calendars.
  3. Tap Add Account....
  4. Tap Other.
  5. Tap Add Mail Account (the default is IMAP so leave this setting as is)
  6. Complete the following fields, and then tap, Save.
    Name
    The name to display on your email.
    Address
    Your email address.
    Password
    Your email account password.
    Description
    A description of the email address to display in the email account list on your iPhone.
  7. IMAP is the default setting for your phone when also using a PC/laptop to download your emails.
  8. Enter your Incoming Mail Server information:
    Host Name
    mail.yourdomain.com.au
    User Name
    Your full email address.
    Password
    Your email account password.
  9. Enter your Outgoing Mail Server information:
    Host Name
    mail.yourdomain.com.au
    User Name
    Your full email address.
    Password
    Your email account password.
  10. Tap Save.
  11. You may also need to do a hard reset to apply the changes.
  12. By default the iPhone will try to setup all connections with SSL enabled. If you do not use the correct SSL host name, you may receive an error. If you see this error - Cannot connect using SSL. Do you want to try setting up the account without SSL? - select YES. This will force the phone to use the non-SSL settings.
  13. You may need to change the settings for the outgoing mail server to use Password authentication (it might be set to the 2nd option in the list).

Q: Email - what are the settings in Microsoft Outlook?

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(Click on the pic for a larger image)

A: Create a new account (as above) and use your email settings in place of you@yourdomain.com.au. Then click on the More Settings ... button and apply these changes:

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Alternatively, you can use your ISP as the SMTP outgoing server.

Q: Email - What is the setting for my outgoing mail server if I'm using my ISP?

A: You need to provide the smtp setting for your ISP (internet service provider) such as:

ISP Outgoing Mail Server
AAPT : mail.aapt.net.au
Bigpond : mail.bigpond.com
Blink Internet : mail.blink.m2.com.au
Dodo : smtp.dodo.com.au
iiNet : mail.m.iinet.net.au
Internode: mail.internode.on.net
iPrimus smtp.iprimus.com.au
OntheNet mail.onthenet.com.au
Optusnet : mail.optusnet.com.au
Ozemail : smtp.ozemail.com.au
People Telecom : smtp.syd.people.net.au (NSW)
Three (3G Mobile) : smtp.three.com.au
TPG : mail.tpg.com.au
Unwired : esmtp.unwired.com.au **
Virgin Mobile 3G smtp.virginbroadband.com.au
Vodafone 3G smtp.vodafone.net.au

** Unwired accounts require authentication on the outgoing mail server. The username is 'username.unwired' and the password is as provided.