micropulse FAQs

Click here for general instructions on how to use the content management system ...

There are common problems that might occur while using a content management system, such as:

Q: Is the system multi user?

A: No, the content management system is SINGLE USER only.  There is a user count within the program to let you know how many people are logged in.  If you need to make changes to the content and someone is already logged in, you will need to wait until the other person has logged out of the system.
The user count should be at 1 when you log in, ie, you are the only one using the system.

Each time the content management system is opened, a copy of the content is loaded into their local computer.  This is the version that they work on until they log out of the system.  So when they save a copy of this, that copy becomes the current version.  If another person (user 2) is simultaneously changing the content, this is not visible to user 1 and vice versa.

Q: I can't see the latest changes.

A: First make sure that you have clicked on Save, then on Generate HTML.  These 2 steps ensure that the content and menu items are saved into a file on the web server, then the HTML pages need to be regenerated by the program before you can see your changes.

Q: You've clicked Save and Generate HTML in the menu and content edit program but still can't see the latest changes made to the website when you preview it.

A: This is because your browser is remembering the old page contents (it has the page stored locally on your computer and is calling up this version).  You need to force it to re-read the page from the web server.  This is also referred to as clearing the cache.  You can bypass the cache with Ctrl+F5 for Firefox and Safari and Shift+F5 for Internet Explorer or Shift+Ctrl+R.  If you find that you are constantly needing to refresh, try the following also.

For a more permanent fix in Firefox - http://support.mozilla.com/en-US/kb/How+to+clear+the+cache

and in Safari - http://support.verio.com/documents/view_article.cfm?doc_id=4069

and in Internet Explorer - http://www.microsoft.com/windows/ie/ie6/using/howto/customizing/clearcache.mspx

Q: Email on iPhone/iPad - 'This message has not been downloaded from the server'

A: Use IMAP as the account type for your email settings instead of POP3 and follow the instructions as set out below.

Q: Email - what are the settings for my iPhone/mobile device?

A: Use IMAP as the account type (not POP3) which will download a copy of the email header to your phone.  When you read the message, the content of the email will be downloaded, but a copy will be left on the server.  Also, change the settings for your PC/laptop to leave a copy of the messages on the server for 10 days so that messages are available to both your mobile device and your desktop/laptop.

Use these settings for Outlook:

Use these settings for iPhone:

To Use an iPhone with Your Email

1. From the Home screen, tap Settings.
2. On the Settings screen, tap Mail, Contacts, Calendars.
3. Tap Add Account....
4. Tap Other.
5. Tap Add Mail Account.
6. Complete the following fields, and then tap, Save.
   

   Name

   The name to display on your email.

   Address

   Your email address.

   Password

   Your email account password.

   Description

   A description of the email address to display in the email account list on your iPhone.

7. Tap IMAP or POP.
8. Enter your Incoming Mail Server information:
   

   Host Name

   imap.yourdomain.com.au or pop.yourdomain.com.au

   User Name

   Your full email address.

   Password

   Your email account password.

9. Enter your Outgoing Mail Server information:
   

   Host Name

   smtp.yourdomain.com.au

   User Name

   Your full email address.

   Password

   Your email account password.

10. Tap Save.
11. You may also need to do a hard reset to apply the changes.

Q: Email - what are the settings in Microsoft Outlook?

 
(Click on the pic for a larger image)

A: Create a new account (as above) and use your email settings in place of fblogs@yourdomain.com.au.  Then click on the More Settings ... button and apply these changes:

Alternatively, you can use your ISP as the SMTP outgoing server.

Q: Email - What is the setting for my outgoing mail server if I'm using my ISP?

A: You need to provide the smtp setting for your ISP (internet service provider) such as:

** Unwired accounts require authentication on the outgoing mail server. The username is 'username.unwired' and the password is as provided.